NORTH STAR MUTUAL’S COVID-19 VIRUS RESPONSE UPDATE

April 20, 2020

We are currently in unprecedented and challenging times. The global COVID-19 Pandemic is having a major impact on all of us with conditions changing on a daily basis. The health and safety of our policyholders, business partners, and employees is our first priority. With that in mind, we have implemented the following:

• We are open for business and are here to serve you – We have made some adjustments to our day-to-day operations with a growing percentage of our staff working remotely. We are currently under a “stay at home” order in our state; however, the business of insurance is deemed an essential service and we will continue to serve you.

• Auto Premium Discount – North Star Mutual, in response to a decrease in automobile usage and to support our customers during these unprecedented times, will be implementing a 10% “Stay At Home Discount” on all personal and commercial auto policies. Current customers will automatically receive a 10% premium discount on policies renewing June 1st, 2020 through May 31st, 2021. The discount will apply to the entire policy premium.

• Premium Payments – North Star utilizes an automated billing system and will continue to send out bills in the normal course of business. If you are affected by the COVID-19 crisis and need assistance with payment options, please contact either your agent or North Star at (800) 622-5230.

• Claims – We remain committed to prompt and excellent claims service. Our claims staff has been instructed to practice social distancing and will contact you to arrange the timing and details if an on-site visit is necessary.

These updates to our business operations and practices are effective until further notice and may be subject to change. Please contact your insurance agent if you have any questions. This is a difficult and uncertain time for all of us and we thank you for your business and support!

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