Report a Claim
To Report a Claim…
-
Contact your local independent Agent to report a claim you have incurred.
-
For after-hours emergency claim reporting (your backup in case you need help at a time your agent can’t be reached), call 800-622-5230 and select “1” when prompted.
-
Auto Glass needing repair or replacement? Just call Glass Express 888-2NORTHSTAR or 888-266-7847.
North Star Mutual takes the hassles out of auto repair claims:
-
Only one estimate required
-
Pick the body shop of your choice
For Roadside Assistance (Towing) reimbursement claim click here.
What do I do after an accident or loss?
What to do after a motor vehicle accident
-
Be sure the local authorities are contacted.
-
Acquire the names, addresses, and phone numbers of all persons in the other vehicle.
-
Note the make, model, color, license plate number, and state of registration of other vehicle(s).
-
Ascertain the other parties’ Insurance Company name, policy number, agent, and phone number.
-
Do not admit responsibility, nor sign any statement except for the Company Claim Representative.
-
Do not disclose your policy limits to anyone.
-
List the date, time, place of accident, responding police department, and if any tickets were issued and to whom.
-
Obtain names, addresses, and phone numbers of all witnesses.
-
Report the claim immediately to your agent.
What to do after a property loss
-
Take appropriate steps to protect the property from further damage.
-
Report the loss to your agent.
-
Report any burglary or theft to the police.
-
Save all receipts for any temporary repairs that you make.
What to do after a liability loss
-
Do not admit responsibility, nor sign any statement except for the Company Claim Representative.
-
Do not disclose your policy limits to anyone.
-
List the date, time, and place of accident.
-
Obtain names, addresses, and phone numbers of all witnesses.
-
Report the claim immediately to your agent.
To see answers to other frequently asked claims questions, visit Claims FAQ.